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The Strategic Role of Retail Chartered Surveyors in Navigating Empty Retail Properties - Landlords need to do their bit

Writer: chris mcgchris mcg


Introduction


The high street has long been the heartbeat of communities, but the rise of e-commerce, shifting consumer habits, and economic pressures have left many retail spaces vacant. Empty storefronts not only dampen local economies but also erode the cultural and social fabric of towns. In this evolving landscape, retail chartered surveyors emerge as pivotal advisors, offering strategic solutions to repurpose vacant properties, navigate complex legislation, and implement flexible leasing models. Their expertise is key to transforming challenges into opportunities, ensuring high streets remain vibrant and resilient.


Understanding the Challenge


Vacant retail properties are more than eyesores—they signal declining footfall, reduced investment, and a loss of community identity. The COVID-19 pandemic accelerated trends like remote work and online shopping, forcing landlords and local authorities to rethink traditional retail models. However, with challenge comes opportunity: empty spaces can become canvases for innovation, from pop-up ventures to mixed-use hubs.


How Retail Chartered Surveyors Add Value


Chartered surveyors combine market insight, regulatory knowledge, and creative problem-solving to breathe life into underutilised properties. Here’s how they drive change:


  1. Market Analysis & Repositioning Strategies


    Surveyors conduct granular analyses of local demographics, foot traffic patterns, and competitor landscapes. This data informs tailored strategies—for example, converting a vacant department store into a coworking space in a town with growing remote workers or a health/wellness hub in an ageing community. They identify gaps in the market, such as demand for experiential retail (e.g., cooking classes, art galleries) or essential services like healthcare clinics.


  2. Navigating Legislation & Financial Incentives


    • Business Rates Mitigation: With empty property rates costing landlords up to 100% of the standard bill after three months (six for industrial units), surveyors advise on relief schemes, such as the 2023 Extended Retail Relief in England, which offers up to 75% off rates for eligible retail, hospitality, and leisure businesses.


    • Planning Permissions: They guide clients through applications for change of use (e.g., from retail to residential under Class E to Class MA rights) or heritage compliance for listed buildings.


    • Green Legislation: Surveyors help landlords meet sustainability standards (e.g., EPC requirements) to avoid penalties and attract eco-conscious tenants.


  3. Flexible Leasing ModelsRigid, long-term leases are increasingly obsolete. Surveyors negotiate agile terms:


    • Pop-Ups & Short-Term Lets: Temporary leases for seasonal markets, local artisans, or startups testing concepts.


    • Turnover Rents: Aligning rent with tenant revenue, fostering partnership over adversity.


    • Phased Occupancy: Allowing tenants to expand space as their business grows.


  4. Community-Centric Solutions


    Surveyors collaborate with councils and Business Improvement Districts (BIDs) to align property reuse with community needs. Examples include:


    • Cultural Hubs: Libraries, galleries, or nonprofit spaces funded by grants or crowdfunding.


    • Mixed-Use Developments: Integrating retail with residential, leisure, or childcare to boost footfall.


Case Study: From Vacant to Vibrant


Retail surveyors helped repurpose a derelict 1980s shopping arcade into a hybrid space featuring micro-retail units, a food hall, and a community event area. By securing business rate relief, negotiating pop-up leases with local vendors, and partnering with the council for façade improvement grants, the project reduced vacancy from 60% to 15% within 18 months.



Collaboration for Long-term Success


Surveyors act as mediators between landlords, tenants, councils, and residents. For instance, they might facilitate a “meanwhile use” agreement, where a vacant store hosts a temporary art installation while the landlord seeks a permanent tenant, keeping the high street active and engaging.


Conclusion: Building Adaptive High Streets


The future of retail lies in adaptability. Chartered surveyors provide the roadmap to navigate legislative hurdles, embrace leasing innovation, and prioritize community needs. By transforming empty spaces into dynamic assets, they ensure high streets evolve from mere shopping destinations into thriving social and economic hubs.


For landlords and local authorities, partnering with a retail chartered surveyor isn’t just about filling vacancies—crafting a vision for a high street that’s resilient, inclusive, and ready for tomorrow’s challenges.

 
 
 

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