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  • Writer's picturechris mcg

A Tenant's Guide to Negotiating on Retail Property

For retail tenants, navigating dilapidation claims can be a daunting task, especially when facing the complexities of property lease agreements and the potential financial implications of property maintenance obligations. Understanding how to effectively negotiate dilapidation claims from a tenant's viewpoint is crucial for safeguarding your interests and minimizing unnecessary costs. In this guide, we'll explore key considerations and strategies for tenants when dealing with dilapidation claims on retail properties.

Understanding Dilapidation Claims

Dilapidation claims typically arise when a commercial property lease comes to an end, and the landlord identifies breaches of repairing obligations by the tenant. These breaches may include failures to maintain or repair the property in accordance with the lease terms, resulting in deterioration or damage beyond fair wear and tear.

Key Considerations for Tenants

When faced with a dilapidation claim as a retail tenant, several key considerations should inform your approach to negotiations:

  1. Review Lease Terms: Thoroughly review the lease agreement to understand your repairing obligations, including specific requirements regarding maintenance, repairs, and reinstatement obligations upon lease expiry.

  2. Document Maintenance: Maintain comprehensive records of property maintenance activities throughout the lease term, including repairs carried out and correspondence with the landlord regarding maintenance issues.

  3. Assess Validity of Claims: Assess the validity of the dilapidation claim by comparing the alleged breaches with the lease terms and applicable legal standards. Not all claimed items may be legitimate or enforceable under the lease agreement.

  4. Seek Professional Advice: Consider engaging legal advisors or surveyors experienced in dilapidation matters to assess the claim's validity, negotiate on your behalf, and provide expert guidance throughout the process.

Negotiation Strategies

Effective negotiation strategies can help tenants achieve favorable outcomes when dealing with dilapidation claims:

  1. Early Engagement: Initiate dialogue with the landlord early in the process to discuss the dilapidation claim, clarify concerns, and explore potential resolutions. Early engagement demonstrates proactive cooperation and may facilitate smoother negotiations.

  2. Evidence-Based Response: Provide evidence to refute or mitigate the landlord's claims, including documentation of maintenance activities, relevant lease provisions, and professional assessments of the property's condition.

  3. Prioritize Issues: Prioritize the resolution of critical issues based on their significance and potential impact on the claim amount. Focus on addressing substantial breaches while considering reasonable compromises for minor issues.

  4. Explore Alternatives: Explore alternative solutions to address the landlord's concerns and mitigate the financial impact on your business. Options may include negotiating repair works, agreeing on monetary settlements, or proposing phased payments.


Navigating dilapidation claims as a retail tenant requires a proactive and strategic approach to protect your interests and minimize financial liabilities. By understanding lease obligations, assessing the validity of claims, and engaging in constructive negotiations with the landlord, tenants can effectively manage dilapidation disputes and reach mutually beneficial resolutions. With careful planning and professional guidance, tenants can navigate the complexities of dilapidation claims with confidence, ensuring a smooth transition at the end of the lease term while safeguarding their financial well-being.

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